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Surcharges for Exceptional Activities

DHL Express is committed to providing customers with the best delivery service, which is why we are continuing to offer coverage to more parts of the world than any other company.
In order to maintain a consistently high level of service, DHL Express levies under given conditions a surcharge for exceptional activities. DHL Express regularly evaluates the level of these surcharges to reflect the changing costs associated with offering exceptional activities, and we strive to ensure these surcharges remain fair for our customers.
The following surcharges are payable on international shipments:

Description Surcharge (IDR)
Remote Area Delivery 324,000.00 IDR or 4,860.00 IDR/kilo if higher
Remote Area Pickup 324,000.00 IDR or 4,860.00 IDR/kilo if higher
Lithium Batteries Section II (PI966, PI969) 139,000.00 IDR per AWB
Lithium Batteries Section II (PI967, PI970) No charge
Lithium Batteries Section I, II (PI965) 1,192,000.00 IDR
Biological Substances (UN3373) No charge
Oversize Piece 1,100,000.00 IDR
Non-Stackable Pallet 2,300,000.00 IDR
Address Correction 180,700.00 IDR
Data Entry 50,000.00 IDR
Elevated Risk 300,000.00 IDR
Restricted Destination 450,000.00 IDR
The following surcharges are payable on domestic shipments, when different to those above:

Description Surcharge (IDR)
Remote Area Delivery 162,000.00 IDR or 2,430.00 IDR/kilo if higher
Oversize Piece 300,000.00 IDR
Non-Stackable Pallet 600,000.00 IDR
Valid from January 1, 2019

Should you have any questions on surcharges please contact usContact Us.